ServerNest Privacy Policy
At ServerNest, we respect the privacy of our website visitors and users who use our products and services. The purpose of this Privacy Policy is to make our activities related to the processing of your personal data as transparent as possible and to give you control over your personal information. We will always strive to collect and process your personal data in a fair way and to keep it secure and confidential.
1 Introduction
ServerNest GmbH ("we", "us", "our") has prepared this policy to provide information about the collection and processing of personal data when using ServerNest products and services offered on the official websites (www.servernest.com and www.servernest.ch).
We address the personal data protection in accordance with the General Data Protection Regulation (EU) 2016/679, which is a European regulation on data protection and privacy (GDPR).
2 Personal Data
Personal data is any information that relates to an identifiable natural person. Examples of personal data are a name and surname, a home address, an email address such as [email protected], location data, an Internet Protocol (IP) address, a cookie ID etc. Personal data is any data that can personally reference you. The words »you« and »your« in this privacy policy may refer to the following types of users:
a) Website visitor: Any individual visiting our official websites or social media sites for informative purposes only.
b) Client: the End-User who uses our services
This Privacy Policy describes which personal data we collect at different levels of your engagement with us. This Privacy Policy also describes where your personal data is stored and the security measures we use to protect it.
3 Controller and Processors
The ServerNest products and services are provided by ServerNest GmbH headquartered in Zürich, Switzerland. ServerNest GmbH has been providing our services to worldwide customers since 2008.
The legal person who solely determines the purposes and means of the processing of personal data when using ServerNest products and services (»Controller«) is:
ServerNest GmbH
Riesbachstrasse 57
8008 Zürich
Switzerland
UID: CHE-114.467.698
Email: info (AT) ServerNest.com
Email regarding your privacy: dataprotection (AT) servernest.com
Phone: +41 58 255 08 95
A ticket will be opened automatically when reaching our dataprotection mailbox.
The processor of personal data may be:
a) the controller,
b) Third parties:
i. Authorized Partners:our distributors and resellers who assist us in performing certain customer care functions such as marketing activities, sales, customer support and similar business activities on our behalf.
ii. external contractual service providers who we use in connection with the specific functions of our business process, e.g. Google Analytics
4 Consent and Limits to Use
By giving us your consent and providing your personal data to ServerNest you indicate that we may collect, process, store or use the provided personal information for the legitimate purpose of enabling you to access our products and services and for related business activities, which may include contacting you, processing your requests and orders, answering your sales or technical support inquiries, or promoting ServerNest’s products and services. Your personal data will not be used for any other purpose. You may withdraw your consent anytime.
5 Obtaining Information and Rectification
You have the right to request a report about and/or containing your personal data we store. Such requests or other inquiries related to your personal data should be sent by email to dataprotection (AT) servernest.com. To ensure secure handling of your request, we will need to authenticate your identity before processing your request. We will use reasonable technical and
administrative efforts to provide you with an individual personal data report within 1 month after receiving a valid request.
6 Children
We believe that children have no requirements for our products and services. We know our customers, we often talk to them and meet them and verify the account with payment instrument or a credit or debit card. We will not knowingly store any data regarding a child under the age of 16. The products and services has no age sensitive material nor should pose any risk to children.
7 Data Protection
Our hosting infrastructure (servers,storage, router, switches…) are located in datacenters in professional, industry-proven data centers which hold the ISO/IEC 27001:2013 certificate and make uses of modern facilities and equipment such as redundant or backup power supplies, redundant data communication connections, environmental controls (e.g. air conditioning, fire suppression) and security devices. Our servers are located outside the European Union, in Switzerland in ISO 27001-certified data centers.
All our servers are only accessible by our personal and are solely managed by ServerNest’s operational team (system administrators and other privileged access users). We have physical and logical access procedures and controls in place and we conduct training for our employees and contractors in order to enforce conformity with our data protection and privacy policies.
8 Website Visitors
When you visit our website, we collect a limited scope of personal data transmitted to us by your browser. This enables you to access our website and helps us to create the best user experience for you. The data transmitted by your browser include your personal data such as your IP address and meta data such as time stamp, technology used (operating system, browser, network etc.), referrals (website from which the request comes), language and the country of origin.
Our website also contains cookies – small text files that are placed on your computer upon your visit. Cookies are widely used in order to make websites work, or work more efficiently.
9 Social Media Sites
Our official websites doesn’t make use of social media plugins like Facebook, Twitter and LinkedIn.
10 Integrated Third Party Website Services
In order to provide the services and improve our official websites, we may engage the services of third-party vendors (such as YouTube and Google Maps). In the process of supplying such website services through our official website, these third-party vendors need to collect your IP address provided by your web browser.
11 Links to Other Websites
Our official websites contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation to that third party. We do not exercise control over third party websites. We recommend you contact those sites directly for their privacy and data sharing policies.
12 Registration
If you decide to sign up for our services, for billing and support purposes, we will ask you to provide the following personal information:
- email address
- company name
- full name,
- full address
- phone number
You are able to review and change this information at any time.
13 Notifications and Newsletter
We use internal systems to deliver important system messages and news about our products and services to you. Once you sign up for a ServerNest services, we recommend to the Newsletter: Approximately once a month, we send out a newsletter to notify you of important product or service enhancements, security announcements or other information we consider relevant to our users.
When you subscribe to Automatic Email Notifications or Newsletter, we will be sending out notifications to the email address specified in your account. You are able to change your subscription preference at any time.
14 Buying products or services
When the organization decides to purchase products or service, those products or services are assigned to a specific customer account. During the purchasing process, we will collect information needed for billing and order processing purposes, which may include your personal data such as your name, company's name and address, email address, and telephone number. We will keep purchase orders and invoice records as long as requested by tax authorities.
15 Updating
We reserve the right to change or supplement this Privacy Policy at any time. Any changes will be posted on this website along with the date when they become effective. We urge you to monitor this website to stay abreast of any changes. In the event that the modifications materially alter your rights or obligations there under, we will make our best efforts to notify you of the change. Your continued use of our products and services after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.
List of Revisions:
September 1st, 2008; Initial Version.
February 20st 2010; current version; added user actions
May 24th 2018: new GDPR policy
